We believe that visitors are important to the healing process, and we encourage family and friends to visit. With the exception of the Intensive Care Units, all patients who wish to may see visitors and receive calls. The direct phone number to the patient’s room is posted on the patient’s phone or the receptionist may transfer your call.
Each department has nearby waiting rooms and restrooms for people waiting to see a patient. Please do not use the restrooms in the patient’s room. Ask staff about these locations.
| Outpatient Services and Surgery Waiting |
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Outpatient Services is an area designed with the convenience of the patient and visitors in mind. Patients who are coming in just for the day to receive blood or fluids, have tests and other procedures done will start here. This area is also where people having surgery, whether they are staying overnight or not, begin their hospital admission. It has a large waiting room where visitors and family can wait. You will be updated on your patient's condition and given information about when you can see them. You may be referred to the third floor Surgical Waiting area, if appropriate. The phone number is 473-5424. |
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| Café and Guest Meals |
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| Try Our World-Class Room Service and Guest Trays |
| Use restaurant-style menus to order “what you want, when you want it.” |
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Valley Hospital is proud to offer an innovative dining option that allows patients to order what they want, when they want it. Each room has a restaurant-style menu from which to make meal selections.
We also offer guest trays to friends and family members. Please note that guest meal trays cannot be provided free of charge or added to the patient's bill. A meal service coupon may be purchased in advance in the Cafe. You can call in your order from the patient's room, and the guest tray will be delivered with the patient's meal.
Café hours are 6:30 a.m. to 6:30 p.m. Monday through Friday and 8:30 a.m. to 6:30 p.m. on the weekends and holidays. Vending machines are available 24 hours a day throughout the hospital. |
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| Mail and Flowers |
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Hospital volunteers deliver mail and flowers to patients as soon as possible. If mail or flowers are received after patients are discharged, we will make every effort to get these items to them. |
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| Gift Shops |
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The hospital has two gift shops. The main gift shop is located on the 1st floor near the main hospital entrance and offers a wide selection of flowers, gifts and personal items. Hours for this gift shop are 9 a.m. to 4:30 p.m. Monday-Friday; 11 a.m. to 4 p.m. Saturday and 12 p.m. to 4 p.m. on Sunday. The second gift shop is located in the Outpatient lobby and also offers a variety of gifts, cards and magazines and is open from 9 a.m. to 4:30 p.m. Monday through Friday. Over the years the gift shops have raised thousands of dollars to upgrade hospital technology and facilities. |
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| Newspaper |
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The Spokesman-Review and Valley News Herald are available for purchase outside the front door of the main lobby. |
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| Transportation |
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Transportation for visitors leaving the hospital is available through Spokane Transit and local cab companies. A route schedule is available at the visitor entrance information desk. Volunteers at the desk will assist patients and visitors with calling a cab. |
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| Lodging |
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The Information Desk, located on the 1st floor by the main entrance, provides a list of hotels near Valley Hospital and Medical Center. |
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| Lost and Found |
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The hospital Lost and Found is managed by the Security Department. For information or to make a claim, call 509-473-5651. |